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Help Desk
The Jefferson College Helpdesk is available to assist students with a variety of needs.
Please dial (636) 481-3234 and select the appropriate option below:
| Option 1 | Option 2 |
|
MyJeffco & Canvas login issues/password Self-help Resources |
Online Courses Canvas Support MyJeffco/Canvas login issues/password Technical Support |
| Regular Help Desk Hours | |
| Monday-Thursday | 8 AM to 8 PM |
| Friday |
8 AM to 4 PM |
| Saturday |
9 AM to 4 PM |
The Helpdesk is closed for Holidays and when campus is closed.
For walk-in assistance, the Helpdesk office is open Mon-Fri 8am-4:00pm (when campus is open), located in the Technology Center, Room 101.
Email questions may be sent to helpdesk@hotelparacaes.net
(Please note that email questions are not monitored on weekends, holidays, or other times when campus is closed.)
Live Chat
Configuring 2-Step Verification (2SV) for MyJeffco accounts.
All students require a 2-Step Verification (2SV) to access MyJeffco, GMail, and Canvas accounts.
View how to enable 2SV for your MyJeffco account.
Access to Microsoft Products
Microsoft 365 is offered at no additional cost to Students and Faculty and is the online version of Microsoft Office products. Access this service from the MyJeffco "Home" tab, or at http://www.office.com/. (Login with your MyJeffco email address and password)
Learn how to download and install Microsoft Office applications for your device.
Upon separation from Jefferson College, Microsoft 365 accounts, stored documents, and access to 365 applications is discontinued.
Synchronizing a Mobile Device with MyJeffco Email
Follow these instructions to sync your mobile device with Jefferson College's MyJeffco.
